Ticket Booking, Cancellation & Refund Policy

Scope of This Policy

This policy applies to ticket bookings made through the Team Melodies website or through an officially authorized booking channel for an event promoted or organized by Team Melodies.

The organizer, venue, event type and any special booking conditions may differ from event to event. Please review the event details and the conditions shown before completing a purchase.

Ticket Booking and Confirmation

• Tickets are subject to availability and the booking conditions displayed for the event.
• Before making payment, customers should verify the event name, date, time, venue, ticket category and quantity.
• A booking should be treated as confirmed only after the applicable payment or booking process has been successfully completed and confirmation has been issued.
• If you do not receive confirmation after payment, contact us with the transaction reference and booking details.
• Do not share payment PINs, OTPs, passwords or complete payment-card details when contacting customer support.

Cancellation by the Customer

Ticket cancellation and refund eligibility may depend on the event, ticket type, organizer's rules and the conditions disclosed at the time of booking.

Unless an event-specific policy expressly allows cancellation and a refund, customers should not assume that a purchased ticket can be cancelled or refunded at their request.

To request a cancellation, contact Team Melodies using the details at the end of this page. Include your booking ID, registered contact details, event name and reason for the request.

Event Cancellation by the Organizer

If an event is cancelled by Team Melodies or its authorized organizer, the applicable refund or alternative arrangement will be communicated to ticket holders.

Refund eligibility, the amount refundable and the process will depend on the event terms, the circumstances of cancellation and any applicable legal requirements.

Where a refund is approved, customers may be asked to provide booking or transaction details needed to verify the purchase and process the refund.

Event Postponement, Rescheduling or Venue Changes

An event may be rescheduled, postponed or moved to another venue because of operational, safety, weather, government or other circumstances.

Team Melodies or the event organizer will communicate material changes through available official communication channels wherever reasonably practicable.

Whether an existing ticket remains valid or a refund is available will depend on the revised event arrangements and the conditions communicated for that event.

Refund Processing

If a refund is approved, the applicable process and expected timeline will be communicated to the customer. Processing time may vary depending on the payment provider, bank, payment method and verification requirements.

Where possible, refunds will be directed to the original payment method or handled through the payment provider's approved process.

No fixed refund timeline is guaranteed by this general policy. Any event-specific refund timeline communicated to the customer will apply, subject to applicable law.

Payment Failures, Duplicate Payments and Disputes

If money has been deducted but a booking confirmation has not been received, please contact us before making repeated payments. We will review the information available and coordinate with the relevant payment provider where necessary.

If you believe that you have been charged more than once for the same booking, provide the relevant transaction references so the issue can be investigated.

Refunds arising from failed or duplicate transactions will be handled after verification and in accordance with applicable payment-provider procedures and law.

Tickets, Entry and Customer Responsibility

• Keep your booking confirmation and ticket available for verification at the event.
• Follow the venue's entry, identification, age, security and conduct requirements.
• Do not copy, resell, alter or misuse tickets in violation of the event's stated conditions.
• Contact support promptly if your ticket details appear incorrect or you suspect unauthorized use.
• Entry may be refused where event rules or applicable law permit it. Any refund in such a situation will be determined by the applicable event terms and law.

Third-Party Organizers and Payment Providers

Some events or transactions may involve third-party organizers, ticketing services, venues or payment providers. Their specific terms may also apply to the relevant transaction.

Where a third party handles the booking or payment, customers may need to contact that provider for certain transaction-related queries. Team Melodies will provide reasonable assistance where the matter falls within its responsibility.

Fraud Prevention and Verification

We may request reasonable information to verify a booking or investigate a payment issue. Please provide only the information necessary for the request through an appropriate communication channel.

Team Melodies will not ask you to disclose your UPI PIN, banking password, payment OTP or other secret authentication credentials to process a support request.

Changes to This Policy

This policy may be updated when our booking process, event arrangements or legal obligations change. The updated version will be published on this page with a revised date where appropriate.

Any event-specific terms communicated during booking should be reviewed alongside this policy.